Shipping policy

Shipping Regions
We currently ship across the United Kingdom. International delivery is not available at this time.

Processing Times
Orders are processed within 1–2 working days.
You’ll receive a confirmation email once your order has been dispatched.

Delivery Times & Rates

Free standard delivery is automatically applied at checkout for orders over £75.

Packaging
We pack your order with care — using minimal, recyclable materials wherever possible.

Delays
During busy periods, delivery times may vary. If your order is delayed, we’ll be in touch as soon as possible.

Missing or Damaged Orders
If your order arrives damaged or hasn’t arrived within 10 days of dispatch, please contact us at support@truefell.com and we’ll help resolve it quickly.